Shipping & Delivery Policy

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order. Orders are generally processed within 1–3 business days. Processing time may be longer during:

• Sales and promotional periods
• Holidays and product launches
• High-volume order periods
• Unexpected operational circumstances

Orders are not typically processed or shipped on weekends or U.S. public holidays. Please note that order processing time is separate from shipping transit time. For example, if your order takes 2 business days to process and the selected shipping method takes 3–5 business days, the total estimated delivery time may be approximately 5–7 business days.

2. Shipping Destinations

Earthly Elegance currently ships to the United States and Canada. Available shipping destinations may vary depending on the shipping method and destination address.

If your location is not available at checkout, please contact us to determine whether delivery may be available.

3. Shipping Methods

Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping address.

Standard Shipping — Estimated delivery: 3–7 business days.

Expedited Shipping — Estimated delivery: 1–3 business days.

Additional shipping methods may be offered depending on your location. The available options and applicable shipping charges will be shown at checkout before you complete your purchase.

Important: Delivery estimates are estimates only and are not guaranteed delivery dates.

4. Free Shipping

Earthly Elegance may offer free shipping on qualifying orders. Free Standard Shipping is available on orders of $119 or more.

The qualifying order value is calculated based on the applicable product subtotal and may exclude taxes, shipping charges, discounts, gift cards, or other excluded items. Any current free-shipping offer and its eligibility requirements will be displayed on the website or at checkout.

5. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available. You can use the tracking number provided by the shipping carrier to monitor your shipment.

Tracking information may take some time to become active after the package has been handed over to the carrier. If your tracking information has not updated for an extended period, please contact us.

6. Delivery Estimates

Delivery estimates depend on:

• Shipping method and destination
• Carrier service and order processing time
• Weather and holidays
• Customs processing and carrier delays
• Other circumstances outside our reasonable control

Estimated delivery dates are not guaranteed. Earthly Elegance is not responsible for delays caused by circumstances beyond our reasonable control.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Please carefully check your:

• Full name and street address
• Apartment or unit number
• City, state, and ZIP/postal code
• Phone number

If you realize that you entered incorrect shipping information, please contact us immediately. If the order has not yet been processed or shipped, we may be able to update the shipping information. Once an order has been shipped, we cannot guarantee that the address can be changed. If an order is returned to Earthly Elegance because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

8. Delayed Shipments

Although we work with our shipping partners to provide reliable delivery, delays can occasionally occur. Possible causes include:

• Severe weather and transportation disruptions
• Carrier delays and high shipping volumes
• Holidays and incorrect address information
• Customs delays and other unforeseen circumstances

If your order is delayed, please check your tracking information first. If the package appears to be significantly delayed or the tracking information has not updated for an extended period, contact us at info.earthlye@gmail.com. Please include your order number and tracking number.

9. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it:

• Check around your delivery location and with household members or neighbors.
• Check whether the carrier left the package in a designated location.
• Contact the shipping carrier using the tracking information.
• Contact Earthly Elegance if the package cannot be located.

Earthly Elegance may work with the shipping carrier to investigate the delivery. However, once the carrier confirms delivery to the address provided at checkout, we cannot guarantee replacement or refund for packages that are subsequently lost or stolen.

10. Damaged Packages

If your package arrives visibly damaged, please take photographs of:

• The shipping package and shipping label
• Damage to the packaging
• The jewelry item
• Any other relevant damage

Contact us as soon as possible. For damaged or defective jewelry, please refer to our Return & Refund Policy.

11. International Shipping

If Earthly Elegance offers international shipping, international orders may be subject to:

• Customs duties and import taxes
• Brokerage fees and local taxes
• Other fees imposed by the destination country

Unless otherwise stated, these charges are the responsibility of the customer. Earthly Elegance does not control customs policies or fees imposed by individual countries. International delivery times may also be longer due to customs processing.

12. Customs & Import Duties

For international orders, customs authorities may inspect packages before delivery. Customs processing can delay delivery beyond the estimated shipping timeframe.

If customs duties, import taxes, or other charges are imposed, the customer is responsible for paying those charges unless otherwise stated by Earthly Elegance. Earthly Elegance cannot guarantee the amount or timing of any customs charges.

13. Multiple Items in One Order

If your order contains multiple products, we may ship the items together or separately depending on product availability, processing requirements, and shipping considerations. If your order is shipped in multiple packages, you may receive separate tracking information. You will not necessarily receive all items in the same package or on the same day.

14. Pre-Order or Backordered Items

If Earthly Elegance offers pre-order or backordered products, the product page will provide an estimated availability or shipping timeframe. Orders containing both available and pre-order/backordered items may be shipped together or separately depending on our fulfillment process. Additional shipping charges will be communicated where applicable.

15. Shipping Address Restrictions

For security and fraud-prevention purposes, certain orders may be subject to shipping restrictions. We may restrict shipments to:

• P.O. Boxes
• Certain remote locations
• Freight forwarding addresses
• Certain international destinations
• Addresses that cannot be verified

If we are unable to ship to the address provided, we will contact you regarding available options.

16. Order Cancellation Before Shipment

If you need to cancel your order, please contact us as soon as possible. We will attempt to accommodate cancellation requests before the order is processed or shipped. However, once an order has entered processing, production, customization, or shipment, cancellation may no longer be possible.

For complete information, please review our Return & Refund Policy.

17. Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase. Shipping fees may vary depending on:

• Destination and package weight
• Shipping method and order value
• Promotional offers and delivery location

Any applicable shipping charges will be added to your order total before payment is submitted.

18. Delivery Signature

For certain orders or high-value shipments, Earthly Elegance or the shipping carrier may require a signature upon delivery. If a signature is required, the customer or an authorized recipient must be available to receive the package.