Privacy Policy

1. Introduction

Earthly Elegance ("Earthly Elegance," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use our website, create an account, place an order, make a purchase, contact us, or otherwise interact with Earthly Elegance.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, please discontinue use of the website.

2. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from certain third-party services.

2.1 Information You Provide

When you create an account, place an order, contact us, subscribe to marketing communications, or use certain features of our website, we may collect: full name, email address, phone number, billing address, shipping address, account information, order and purchase information, product preferences, customer service communications, and reviews, comments, photographs, or other content you choose to submit.

2.2 Payment Information

Payments on our website are processed through Stripe, a third-party payment service provider. When you make a purchase, Stripe may collect and process payment-related information necessary to authorize and complete your transaction. Earthly Elegance does not intentionally store complete payment card numbers or security codes on its own systems when payment processing is handled by Stripe. Stripe processes personal information according to its own privacy practices.

3. Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including: IP address, browser type and version, device type, operating system, pages visited, products viewed, website interactions, date and time of visits, referring website or source, general location information, and information about how you navigate and use our website.

This information may be collected through cookies, pixels, tags, analytics technologies, and similar technologies.

4. Cookies and Tracking Technologies

Earthly Elegance uses cookies and similar technologies to operate, analyze, secure, and improve our website.

Cookies may be used to: keep items in your shopping cart, maintain your account session, remember preferences, understand website usage, measure website performance, analyze visitor behavior, measure advertising effectiveness, support advertising and remarketing, and detect fraud and security issues.

Some cookies are necessary for the website to function, while others are used for analytics or advertising. You may manage or disable cookies through your browser settings. Depending on your location and applicable law, we may also provide additional cookie controls or consent options. Disabling certain cookies may affect the functionality of some website features.

5. Google Analytics

Earthly Elegance uses Google Analytics to understand how visitors interact with our website and to analyze website performance.

Google Analytics may collect information such as: device and browser information, IP-related information, pages visited, website interactions, traffic sources, approximate geographic information, and events and other usage information.

We use this information to understand website traffic, improve our website, evaluate customer behavior, and improve our products and services. Google Analytics generally uses first-party cookies and identifiers to measure interactions on websites. When Google Analytics is used together with Google advertising products, additional advertising identifiers may also be used.

Earthly Elegance does not intentionally configure Google Analytics to collect information that directly identifies you, such as your full email address or payment card information.

6. Google Ads

Earthly Elegance uses Google Ads to advertise our products and measure the effectiveness of our advertising campaigns.

Google Ads and related Google advertising technologies may use cookies, advertising identifiers, tags, or similar technologies to: measure advertising performance, determine whether advertisements resulted in visits or purchases, understand interactions with our advertisements, build audiences based on interactions with our website, show Earthly Elegance advertisements to people who have previously interacted with our website, and improve the relevance and performance of our advertising campaigns.

When applicable, third-party vendors, including Google, may use cookies or device identifiers to serve advertisements based on a user's previous visits to our website. You can manage certain Google advertising preferences through Google's advertising settings.

7. Meta Pixel

Earthly Elegance uses the Meta Pixel, a technology provided by Meta Platforms, to understand how visitors interact with our website and to measure and improve our advertising campaigns.

The Meta Pixel may collect information such as: pages visited, products viewed, actions taken on the website, purchases and other conversion events, browser and device information, IP address, referring information, and advertising or tracking identifiers.

We may use information collected through the Meta Pixel to: measure the effectiveness of Meta advertising campaigns, understand website conversions, create or improve advertising audiences, deliver more relevant advertisements, and analyze website activity.

Depending on your settings, Meta may combine information collected through our website with information it receives from other sources and use it according to its own privacy policies.

8. How We Use Your Information

Earthly Elegance may use information collected through the website to:

• Process and fulfill orders
• Process payments and ship products
• Send order confirmations and shipping updates
• Process returns, refunds, and exchanges
• Provide customer support and manage accounts
• Respond to inquiries
• Improve our website and services
• Analyze website traffic and customer behavior
• Detect and prevent fraud and protect website security
• Measure advertising performance and create advertising audiences
• Send marketing communications where permitted
• Comply with applicable legal obligations

9. How We Share Your Information

Earthly Elegance does not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business and provide services to you. These may include:

Payment Providers — We use Stripe to process payments and related transactions.

Shipping Providers — We may share necessary information such as your name, address, phone number, and order details with shipping and delivery providers.

Analytics Providers — We use Google Analytics to analyze website traffic and visitor interactions.

Advertising Providers — We use Google Ads and Meta Pixel to measure advertising performance and, where applicable, create or use advertising audiences.

Technology and Service Providers — We may use third-party providers for website hosting, security, email delivery, customer support, analytics, infrastructure, and other business services.

Legal Authorities — We may disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect the rights, safety, property, or security of Earthly Elegance, our customers, or others.

Business Transfers — If Earthly Elegance is involved in a merger, acquisition, sale of assets, financing, or reorganization, personal information may be transferred as part of that transaction, subject to applicable law.

10. Marketing Communications

If you subscribe to Earthly Elegance marketing communications, we may send you: new product announcements, special offers, discounts, sales, promotional campaigns, product updates, and other marketing communications.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email. Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping notifications, payment notifications, or customer service communications.

11. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to: request access to certain personal information, request correction of inaccurate information, request deletion of certain information, update your account information, withdraw consent where processing is based on consent, opt out of certain marketing communications, manage certain cookie and tracking preferences, object to certain processing activities, and request information about how your personal information is collected and used.

Some rights may be subject to legal limitations and identity-verification requirements. To submit a privacy request, contact us using the information provided in the Contact Us section.

12. Data Retention

We retain personal information for as long as reasonably necessary to: complete transactions, provide our products and services, maintain business records, provide customer support, process returns and refunds, meet tax, accounting, legal, and regulatory requirements, prevent fraud, resolve disputes, and enforce our agreements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Data Security

Earthly Elegance takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. Payment transactions are processed through our third-party payment provider, Stripe.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

14. Data Breach

If Earthly Elegance becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where notification is required by applicable law, we will notify affected individuals and/or relevant authorities in accordance with applicable legal requirements.

15. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment, analytics, advertising, and social media services. These third parties may collect or process information according to their own privacy policies.

Earthly Elegance does not control the privacy practices of third-party services. We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Children's Privacy

Our website is not intended for children below the minimum age required under applicable law to use the website independently or make purchases. Earthly Elegance does not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

17. International Customers

Earthly Elegance may receive customers and website visitors from locations outside the United States. Personal information may be transferred to, stored in, or processed in the United States or other countries where Earthly Elegance or its service providers operate. Privacy laws may differ between countries.

If you access our website from outside the United States, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable law. Where required by applicable law, Earthly Elegance will provide additional notices or obtain appropriate consent.

18. State Privacy Rights

Certain U.S. states provide residents with specific privacy rights. Depending on where you live and whether relevant privacy laws apply to Earthly Elegance, you may have additional rights regarding your personal information.

These rights may include rights relating to access, correction, deletion, portability, objection, or opting out of certain types of processing or targeted advertising.

If you wish to exercise a privacy right, please contact us using the information below. We may need to verify your identity before processing certain requests.

19. Changes to This Privacy Policy

Earthly Elegance may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, third-party services, technology, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically. Your continued use of the website after an updated Privacy Policy has been posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.