Returns, Exchanges & Refunds

1. Return & Exchange Period

We accept eligible returns and exchanges within 7 days of the date your order was delivered.

• The return request must be submitted within 7 days of delivery.
• The item must be in its original, unworn, and unused condition.
• The item must not be damaged, altered, resized, engraved, or modified.
• The original packaging and applicable accessories should be included.
• Proof of purchase or the original order number must be provided.
• Items must be returned using the return instructions provided by Earthly Elegance.
• The return shipment must include a valid tracking number.

Items that do not meet these requirements may be refused or returned to the customer at the customer's expense.

2. Items Not Eligible for Return or Exchange

For hygiene, customization, and product-specific reasons, certain items may not be eligible for return or exchange. The following items are generally non-returnable:

• Sale items, unless otherwise required by applicable law.
• Personalized or customized jewelry.
• Items that have been resized, altered, repaired, or modified after purchase.
• Items that show signs of wear, damage, scratches, stains, or other use.
• Items returned without their required original packaging or accessories.
• Gift cards, where applicable.
• Items returned after the applicable return period.
• Items that were damaged after delivery due to misuse, improper care, or normal wear and tear.

If you are unsure whether your item qualifies for a return or exchange, please contact our customer service team before shipping the item back.

3. Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipment. However, if you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

For damaged, defective, or incorrect items, please contact Earthly Elegance within 48 hours of delivery and provide: your order number, a description of the issue, clear photographs of the item, and photographs of the packaging where applicable.

Depending on the circumstances, Earthly Elegance may offer a replacement, an exchange, a repair, or a full or partial refund. If the issue was caused by an error on our part, we will provide further instructions regarding the return shipment.

4. Return Shipping

Unless otherwise stated, customers are responsible for the cost of returning an item for a return or exchange due to personal preference, such as:

• Wrong size selected
• Change of mind
• No longer wanted
• Different style preference
• Ordering multiple items and deciding not to keep one

We strongly recommend using a tracked and insured shipping service when returning jewelry. Earthly Elegance is not responsible for return packages that are lost, stolen, damaged, or undelivered while being shipped back to us. For items that are defective, damaged upon arrival, incorrect, or sent due to an error by Earthly Elegance, return shipping arrangements may be handled differently.

6. Return Review and Inspection

Once we receive your returned item, our team will inspect it to determine whether it meets the requirements of this policy. The inspection may include checking:

• Product condition and signs of wear
• Damage or alteration
• Original packaging and product completeness
• Customization or engraving
• Order information

Returns that do not meet the applicable requirements may be rejected. If a return is rejected, we may contact you regarding the next steps for receiving the item back.

7. Refunds

Once your return has been received and approved, we will process your refund. Refunds are generally issued to the original payment method used for the purchase.

Please allow 10–15 business days for Earthly Elegance to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account.

The total refund amount may be adjusted where applicable for: original shipping charges that are non-refundable, return shipping costs, items that do not meet the return requirements, or other applicable deductions disclosed at the time of return.

8. Exchanges

If you would like to exchange an eligible item for another size, style, or eligible product, please contact us within the applicable return period. Exchange requests are subject to product availability.

If the replacement item has a higher price, you may be required to pay the difference. If the replacement item has a lower price, the difference may be refunded or provided as store credit, depending on the circumstances. If the requested replacement is unavailable, we may offer an alternative item, store credit, or refund where applicable.

10. Multiple Items from the Same Order

If multiple eligible items from the same order are returned, each item must independently satisfy the requirements of this Return & Refund Policy. Items that are not eligible for return may be excluded from the refund or exchange.

11. Final Sale Items

Items clearly marked "Sale" at the time of purchase are not eligible for return or exchange unless required by applicable law. Please review the product information carefully before purchasing a final-sale item.

12. Personalized and Customized Jewelry

Personalized or customized jewelry, including engraved products and items specifically made according to a customer's requested specifications, is generally not eligible for return or exchange due to a change of mind or personal preference.

If a personalized or customized item arrives defective or contains an error caused by Earthly Elegance, please contact us within 48 hours of delivery so that we can review the issue and determine an appropriate resolution.

13. Jewelry Care and Normal Wear

Returns and refunds generally do not cover damage resulting from:

• Normal wear and tear
• Accidental damage
• Improper handling or storage
• Exposure to chemicals, perfumes, or cosmetics
• Failure to follow jewelry-care instructions
• Unauthorized repairs or modifications

If you are unsure whether damage is covered, please contact our customer service team.

14. Cancellation Policy

We understand that you may need to cancel an order after placing it. Cancellation requests should be submitted as soon as possible after placing an order.

Because some jewelry orders may enter processing or production shortly after payment is received, we cannot guarantee that every cancellation request can be accommodated. If your order has already entered production, been customized, or been shipped, cancellation may no longer be possible.

If a cancellation is accepted, any applicable refund will be processed according to the payment method and circumstances of the order. For personalized or customized products, cancellation may be subject to additional restrictions once production has started.

16. Important Notes

• Do not send a return without first contacting Earthly Elegance when return authorization is required.
• Do not send returns to the address printed on your original package unless instructed by us.
• Always use a trackable shipping method.
• Keep your return tracking information until your return has been completed.
• Items must be returned in the condition required by this policy.
• Return and exchange eligibility is determined after the returned item has been received and inspected.
• Refund processing time does not include the time required by your bank or payment provider to post the refund to your account.